Defusing Modern Threats – Future-Proofing Singapore’s Security Sector with Next-Gen Technology and Job Redesign

One of the keys to Singapore remaining the preferred choice for international activities lies in the continual strategic improvements of our security sector, says Mr Faizal Zainal, Head of the Security Industry Institute.

SINGAPORE: Few realise that our strong national and private security were critical in ensuring the safety of thousands of Swifties during their visit to Singapore in March, a stark contrast to the security issues that led to Taylor Swift’s concert cancellations in Vienna.

As we continue to host high-profile events such as mega-star concerts and the Singapore Grand Prix Formula 1, our vulnerabilities to terrorism and other threats increase. To maintain our reputation as a safe and attractive destination, we need to continuously innovate our security practices.

Traditionally, we relied heavily on manpower.  As contracts became more complex, we simply added more personnel. However, relying solely on finite manpower is no longer sustainable. Our 49,000-strong security workforce and some 270 private security agencies need to transform to meet tomorrow’s challenges.

Changing Mindsets, Changing Landscapes

The introduction of outcome-based contracts in 2020, which prioritises performance over fixed manpower, has dramatically shifted mindsets and transformed the security landscape.  This model has driven security agencies to innovate and harness technology more effectively, focusing on clear, measurable outcomes like intrusion detection, minimal service failure, and swift response times. This has led to smarter solutions instead of increasing staff numbers.

The rise of roles like Security Technologists highlights the sector's shift towards advanced solutions and continuous upskilling. Improvements to the Progressive Wage Model and the Private Security Industry Act have further enhanced wages and welfare, making the sector more appealing to new talent.

These initiatives under the Security Industry Transformation Map have transformed our industry, focusing on technology integration and structured pathways for continuing education. The Security Agencies Competency Evaluation (SACE), established last year, has set a new standard by emphasising technology, comprehensive training, and business continuity.

Forging New Frontiers in Security

Emerging technologies like robotics, artificial intelligence (AI), and immersive tools are reshaping the future of security. AI-driven systems may potentially be trained to analyse live video feeds to identify suspicious activities and patterns, while robotics streamline routine surveillance tasks. Immersive reality technologies like augmented reality (AR) and mixed reality (MR) offer realistic training experiences.

A notable example is the use of patrol robots at Changi Airport.  Equipped with 360-degree cameras and an extendable mast, these robots significantly improve situational awareness and incident management, demonstrating the real-world impact of cutting-edge security solutions for the frontline.  

Looking ahead, the upcoming Security Technology Experience Centre at Temasek Polytechnic, scheduled for Q3 2025, will feature an advanced Security Command Centre with integrated video analytics, facial recognition, robotics, automation and potentially AI.  This centre will prepare our security personnel for a highly digitalised security landscape.

Building a Collaborative Security Ecosystem

To fully leverage these technologies, we need a dynamic, multi-skilled workforce operating within a collaborative ecosystem. Beyond adopting cutting-edge technology and upskilling current professionals, we must also nurture new talent and support early-stage security startups.  

Achieving this requires collaboration and knowledge sharing among educational institutions, industry players, and government agencies.  Cybersecurity firms, for instance, can form intelligence-sharing networks with national security agencies and private security firms to address digital threats with physical implications in real time. Educational institutions need to partner with industry leaders to refine training programmes and prepare the workforce for future challenges.

Convergence of Physical and Cyber Security

As threats evolve and we become more reliant on digital systems, the distinction between physical and cyber security fades. This convergence requires a unified approach that addresses both areas simultaneously, a view shared by Minister of State for Home Affairs and Social and Family Development Ms Sun Xueling.

By integrating physical and cyber security measures, we can effectively protect our infrastructure. As Internet of Things (IoT) technologies become more prevalent, securing these systems necessitates strategies that protect both physical and digital assets. Professionals need to be grounded in cybersecurity to foster a security-conscious culture where everyone has a role in safeguarding critical systems. Organisations must regularly update their security protocols and embrace new technologies to bolster their cyber-physical security framework and maintain a culture of vigilance and preparedness.

Creating a Secure Tomorrow

Singapore’s commitment to safety requires a forward-looking approach. Along with equipping our security workforce with essential skills and modern technologies, strong partnerships between the government, industry, and educational institutions are essential. Empowering security professionals throughout their career transformations and raising public awareness about the importance of adapting to new security paradigms are equally vital.

By embracing these strategies, Singapore can continue to lead in global security innovation, safeguarding its position as a premier destination for international events while effectively countering emerging threats.

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