All students are required to bring their own notebooks for lessons. You may refer to the required technical specifications for notebook HERE.
The course aims to equip participants with the knowledge and relevant skills to manage, monitor and implement first-level helpdesk support for the IT infrastructure department of an organisation.
Upon completing the course, graduates should be able to:
a. set-up, configure, verify, secure, and deploy networks and operating systems;
b. design, install, and configure wired and wireless networks with client administration;
c. apply fundamental service principles and practices to manage and deliver high-quality IT services support through structured on-the-job training;
d. apply the concepts and principles of systems security to configure, administer, monitor and respond to incidents over a network;
e. apply the knowledge and skills of emerging network and system technologies to manage enterprise-level network infrastructure.
The course incorporates specific new key areas of technological advancements like Cloud and AI, as well as the evolving IT ecosystem towards agile Systems and Operations (SysOps) or Development and Operations (DevOps).
What You'll Learn
Participants are required to complete a total of 3 skills-based Modular Certificates (MCs). Each MC can be completed in 1 semester, i.e. 6 months. A certificate will be issued once the requirements for each MC are met. Participants must complete these 3 MCs within 18 months.
Upon completing the programme, graduates can have the option to complete the remaining 2 MCs to obtain the part-time Diploma in ICT Systems, Services & Support.
2 more MCs to complete Diploma in ICT Systems, Services & Support
Modes of Assessment
Assessments would be based on coursework components such as written and practical tests, case studies, assignments and projects.
For more information on course fee / schedule,
Entry Requirements
Eligibility Criteria
Minimum Entry Requirements for Work-Study Programmes
Work-Study Certificates Leading to Diplomas
ITE Nitec graduates with GPA ≥2.0, OR
Higher Nitec graduates from the list of feeder ITE Nitec / Higher Nitec programmes in relevant discipline or equivalent
Work-Study Programme Incentives Eligibility
Work-Study Programmes sign-on incentives are extended to eligible Singaporeans who are:
- within three years of graduation from the Polytechnics/ITE or the Operational Ready Date (ORD) for full-time National Servicemen
This eligibility is subject to prevailing criteria.
Feeder Programmes | Graduates from the following feeder programmes: 1. NITEC in
2. Higher NITEC in
3. Other relevant IT/technology-related Higher NITEC / NITEC programmes |
Course Contact
- Mainline 67881212
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Monday - Thursday: 8:30am - 6:00pm
Friday: 8:30am - 5:30pm
Closed during lunchtime, 12:00pm - 1:00pm
and on weekends and public holidays. - https://www.tp.edu.sg/tsa
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Temasek SkillsFuture Academy (TSA)
Temasek Polytechnic
East Wing, Block 1A, Level 3, Unit 109
21 Tampines Ave 1
Singapore 529757
Temasek Polytechnic reserves the right to alter the course, modify the scale of fee, amend any other information or cancel course with low enrolment.