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Course Overview

The course aims to equip participants with the knowledge and relevant skills to manage, monitor and implement first-level helpdesk support for the IT infrastructure department of an organisation.

 

Upon completing the course, graduates should be able to:

a. set-up, configure, verify, secure, and deploy networks and operating systems;

b. design, install, and configure wired and wireless networks with client administration;

c. apply fundamental service principles and practices to manage and deliver high-quality IT services support through structured on-the-job training;

d. apply the concepts and principles of systems security to configure, administer, monitor and respond to incidents over a network;

e. apply the knowledge and skills of emerging network and system technologies to manage enterprise-level network infrastructure.

 

The course incorporates specific new key areas of technological advancements like Cloud and AI, as well as the evolving IT ecosystem towards agile Systems and Operations (SysOps) or Development and Operations (DevOps).


All students are required to bring their own notebooks for lessons. You may refer to the required technical specifications for notebook HERE.

What You'll Learn

Participants are required to complete a total of 3 skills-based Modular Certificates (MCs). Each MC can be completed in 1 semester, i.e. 6 months. A certificate will be issued once the requirements for each MC are met. Participants must complete these 3 MCs within 18 months.

 

Upon completing the programme, graduates can have the option to complete the remaining 2 MCs to obtain the part-time Diploma in ICT Systems, Services & Support.

Subject Code Subject
CIML001 Data Communications and Networking

This subject covers the theoretical and practical aspects of data communications and networking. Topics include Network Protocols & Communications, Ethernet networks, TCP/IP networking model, IP Addressing, Virtual Local Area Networks (VLANs), Routing & Switching Concepts, Static & Dynamic Routing.

CIML016 Operating Systems & Modern Compute Platforms

This subject will introduce components of computer systems with the concepts and principles of operating systems. The subject will also introduce the concepts of modern compute platforms like modern virtualisation, containerisation, cloud computing terminology, serverless computing and edge computing.

CIML003 Basic IT Security

This subject covers the basic elements on the topic of IT security, reviews operational planning and practices, and provides a foundation for discussion and implementation of security strategies to minimize operational risks in an organization. Students will understand the theoretical, practical and ethical aspects of basic IT security.

Subject Code Subject
CIML004 Enterprise Networking

This subject covers the knowledge and skills required to design, install and configure scalable enterprise wired and wireless networks. The topics covered include enterprise wired and wireless networking concepts. Basic theories of routing and switching, wireless technologies and their applications in an enterprise network environment will also be covered.

CIML017 SysOps Fundamentals

This subject will introduce the fundamental concepts of agile methodology and core principles of SysOps and concepts on Automation, Continuous Integration (CI), Continuous Delivery (CD) and Deployment.

CIML006 Mobile Device Management

This subject covers concepts and techniques required to secure, monitor, manage, and support mobile devices deployed across an enterprise. Devices running iOS and Android operating systems will be covered. Topics include implementing a mobile device strategy, various mobile device management solutions, mobile device lifecycle and security.

Subject Code Subject
CIML018 IT Infrastructure Library Fundamentals

This subject will introduce the fundamental concepts of IT Infrastructure Library (ITIL) Foundation including modern IT and digital service organisations operations and service management terms and concepts.

CIML019 Software-Defined Infrastructure & Services

This subject will introduce the concepts and components of software-defined infrastructure (SDI) which includes software-defined compute (SDC), software-defined networking (SDN) and software-defined storage (SDS), etc. used in implementing modern enterprise IT Infrastructure and services.

CIML020 IT Service Orchestration & Management

This subject will introduce the concepts of managing workflow activities in IT service automation for the delivery of IT services. Orchestration tools will integrate applications or services to automate processes.

2 more MCs to complete Diploma in ICT Systems, Services & Support

Subject Code Subject
CIML010 Servers Administration and Security

This subject covers the concept and techniques required to configure and administer a typical networked server using common operating systems in the industry. Topics include installation of a server system, configuration of devices, disks and file systems with security configuration of LAN (Local Area Network) and WAN (Wide Area Network) environments. Administering of key server services, using various tools and system scripting to monitor and analyse its performance and security will be discussed and applied. The subject also covers the concepts of encryption methodology, Public Key Infrastructure, key distribution and authentication.

CIML011 Internetworking Technologies

This subject covers Internetworking technologies and protocols for enterprise network environments. Concepts in network scalability, scalable routing / switching technologies and protocols are also taught.

CIML021 AI-Enabled Security Operations

This subject will introduce the concepts of basic network security operations, security monitoring, event analysis, and incident response to security threats encountered in the environment and how AI could assist in security monitoring and responses.

Subject Code Subject
CIML022 Cloud Computing Essentials

This subject will introduce the basic concepts of cloud computing, cloud service models and cloud services.

CIML023 Cloud Architecture & Design

This subject will introduce the concepts on basic architecture of cloud solutions and principles on designing secure and resilient architecture for cloud solutions.

CIML024 Cloud Operations & Security

This subject will introduce the concepts of basic deployment, management, networking and security of the cloud environment.

Modes of Assessment

 

Assessments would be based on coursework components such as written and practical tests, case studies, assignments and projects. 


For more information on course fee / schedule,

Career Opportunities

Upon completing the part-time diploma course, graduates can look forward to taking up the following types of positions:

  • Infrastructure Support Engineer 
  • Systems Support Engineer 
  • Infrastructure Engineer  
  • Network Engineer 
  • SysOps Engineer
  • Automation and Orchestration Engineer

Entry Requirements

 

Eligibility Criteria

 

Minimum Entry Requirements for Work-Study Programmes

Work-Study Certificates Leading to Diplomas

ITE Nitec graduates with GPA ≥2.0, OR

Higher Nitec graduates from the list of feeder ITE Nitec / Higher Nitec programmes in relevant discipline or equivalent

 

Work-Study Programme Incentives Eligibility

Work-Study Programmes sign-on incentives are extended to eligible Singaporeans who are:

  • within three years of graduation from the Polytechnics/ITE or the Operational Ready Date (ORD) for full-time National Servicemen

This eligibility is subject to prevailing criteria.

 

Feeder Programmes

Graduates from the following feeder programmes:

1. NITEC in

  • Info-Communications Technology (Networking & Systems Administration)
  • Info-Communications Technology (Mobile Networks & Applications)
  • Info-Communications Technology (Cloud Computing)

2. Higher NITEC in

  • Mobile Unified Communications
  • e-Business Programming
  • Information Technology
  • Cyber & Network Security
  • Business Information System

3. Other relevant IT/technology-related Higher NITEC / NITEC programmes

Suitable For

Individuals who want to deepen their skills in the areas of ICT systems, services and support

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Course Contact

  • Mainline 67881212
  • Monday - Thursday: 8:30am - 6:00pm
    Friday: 8:30am - 5:30pm
     
    Closed during lunchtime, 12:00pm - 1:00pm
    and on weekends and public holidays.

  • https://www.tp.edu.sg/tsa
  • Temasek SkillsFuture Academy (TSA)
    Temasek Polytechnic
    East Wing, Block 1A, Level 3, Unit 109
    21 Tampines Ave 1
    Singapore 529757

  • Temasek Polytechnic reserves the right to alter the course, modify the scale of fee, amend any other information or cancel course with low enrolment.