Course Overview
The course aims to equip participants with the knowledge and relevant skills to manage, monitor and implement first-level helpdesk support for the IT infrastructure department of an organisation.
Bring Your Own Device (BYOD)
Temasek Polytechnic strives to provide a conducive environment for students to acquire the skills and knowledge to meet the demands of the world of work.
Towards this end, all students are encouraged to bring their own notebooks for lessons. They will be able to:
- access e-resources such as e-text books, videos, and educational apps;
- conduct online research and work on their assignments using their own devices;
- use their own devices in school and at home, thus enjoying convenience and accessibility to course-specific software whenever feasible; and
- contribute towards a greener environment
For information on the required technical specifications for notebooks and the list of supported Antivirus software, click here. If you already own a notebook, you are not required to purchase a new one (subject to your notebook meeting the minimum specifications required for your course).
Students who are faced with any problem are encouraged to visit TP’s IT Service Management Centre (East Wing Building, Blk 1A, Level 3, Room 03-04) which will be able to provide one-stop service.
The operating hours of the Centre are from Monday to Friday, 8.30am – 6pm daily.
All students are required to bring their own notebooks for lessons. You may refer to the required technical specifications for notebooks HERE.
Entry Requirements
Eligibility Criteria
Minimum Entry Requirements for Work-Study Programmes
Work-Study Certificates Leading to Diplomas
ITE Nitec graduates with GPA ≥2.0, OR
Higher Nitec graduates from the list of feeder ITE Nitec / Higher Nitec programmes in relevant discipline or equivalent
Work-Study Programme Incentives Eligibility
Work-Study Programmes sign-on incentives are extended to eligible Singaporeans who are:
- within three years of graduation from the Polytechnics/ITE or the Operational Ready Date (ORD) for full-time National Servicemen
This eligibility is subject to prevailing criteria.
Feeder Programmes | Graduates from the following feeder programmes: 1. NITEC in
2. Higher NITEC in
3. Other relevant IT/technology-related Higher NITEC / NITEC programmes |
What You'll Learn
Participants are required to complete a total of 3 skills-based Modular Certificates (MCs). Each MC can be completed in 1 semester, i.e. 6 months. A certificate will be issued once the requirements for each MC are met. Participants must complete these 3 MCs within 18 months.
Upon completing the programme, graduates can have the option to complete the remaining 2 MCs to obtain the part-time Diploma in ICT Systems, Services & Support.
2 more MCs to complete Diploma in ICT Systems, Services & Support
Modes of Assessment
Assessments would be based on coursework components such as written and practical tests, case studies, assignments and projects.
Course Contact
- Mainline 67881212
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Monday - Thursday: 8:30am - 6:00pm
Friday: 8:30am - 5:30pm
Closed during lunchtime, 12:00pm - 1:00pm
and on weekends and public holidays. - https://www.tp.edu.sg/tsa
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Temasek SkillsFuture Academy (TSA)
Temasek Polytechnic
East Wing, Block 1A, Level 3, Unit 109
21 Tampines Ave 1
Singapore 529757
Temasek Polytechnic reserves the right to alter the course, modify the scale of fee, amend any other information or cancel course with low enrolment.